Grubhub accounts

• How do I sign into my Grubhub for Restaurants account?

  If your restaurant has already created its Grubhub account and password, you can sign in to your Grubhub account here. You can access your account as an admin or basic user to manage Grubhub orders.

  If your restaurant recently signed up for Grubhub, within a few days you will receive an email with a link to create an admin account and password. When you receive the email, do the following:

  1. Click the “Create your password” button.
  2. On the “Create New Password” page, enter a password in the “New password” field and then confirm the password.
  3. After you’re redirected to restaurant.grubhub.com, use your new password to log in.
• How do I adjust my Grubhub account settings?

  You can adjust or access your Grubhub account settings by logging into your account and going to “Settings” in the Grubhub for Restaurants portal. Our article Getting Started with Your Grubhub for Restaurants Account can show you how to make account adjustments, such as adding new users, adjusting your hours of operations or setting custom holiday hours.

• Does Grubhub for Restaurants charge account cancellation fees?

  No. There are no cancellation fees for Grubhub.

• How do I access the Grubhub for Restaurants portal?

  You can access the Grubhub for Restaurants portal by logging in to your Grubhub account here.

• How do I sign into my Seamless for Restaurants account?

  Seamless restaurants can access their account by logging into Grubhub for Restaurants. Please click here to log in.

  For a step-by-step guide on how to log into your Grubhub for Restaurants account, please click here.

Payments

• What is Grubhub’s payment process?

  Grubhub handles your customer transactions. Your customers can save their billing information in the Grubhub app to make it easier for them to order from you again and again. We send you the order total, minus our percentage, via your preferred form of payment. You will never pay us anything for any reason; we will always be paying you.

• Why does Grubhub send me 1099-K forms?

  Since Grubhub receives funds from customers and transmits these funds to your restaurant, the IRS considers Grubhub a Third Party Settlement Organization (TPSO). As stated by the IRS, “Every PSE or other party which submits instructions to transfer funds to the account of a participating merchant, in settlement of reportable payment transactions, must file an information return (Form 1099-K) with respect to each participating payee for that calendar year.

  To learn more about 1099-Ks, please read our article Understanding Your 1099-K.

• How will Grubhub pay my restaurant?

  Grubhub gives you the option to receive payments through direct deposit or by check. We recommend setting up direct deposit to receive your payments more quickly. To learn more about setting up direct deposit, read our Getting Started with Grubhub for Restaurants: Payments and Finances guide.

• How often will my restaurant receive payments from Grubhub?

  Grubhub can make direct deposit payments weekly, twice a week or every two weeks. Check payments are mailed monthly on the fifth business day of the month for the previous month. For more information on direct deposit payment cycles, check out our Getting Started with Grubhub for Restaurants: Payments and Finances guide.

Managing orders

• How do I receive orders from Grubhub?

  We recommend that you receive orders through our online Grubhub for Restaurants app, which you can access from any device with an internet connection. We can also send orders to your point-of-sale (POS) system, if you use one of our POS partners. And you can receive orders via email or fax. You’ll also receive an automatic phone call within a few minutes, in case you miss any new orders we send you.

  Not a Grubhub restaurant partner? Sign up today to start receiving orders from Grubhub!

• Can I refuse or modify orders I receive from Grubhub?

  Yes. You can “start/stop” receiving orders or modify them through our self-service Grubhub for Restaurants online portal. Our 24/7 customer service team can also assist you with live orders.

  To learn more about modifying orders, please read our article How to Adjust or Update Orders from Your Grubhub for Restaurants Account.

• Will Grubhub change our menu prices?

  No. Customers value transparency, and we would never alter your prices without your explicit permission. Prices on Grubhub reflect your restaurant prices.

  To learn more about managing your menu on Grubhub, read our article Managing Your Grubhub Menu Within the Grubhub for Restaurants Platform.

• Can I change or update my menu on Grubhub?

  You can change and update your menu on Grubhub at any time.

  To learn more about managing your menu on Grubhub, read our article Managing Your Grubhub Menu Within the Grubhub for Restaurants Platform.

Marketing

• What is a DOL, and how do I get one for my restaurant?

  Grubhub’s Direct Order Toolkit (DOL) gives your restaurant free access to three solutions to help you drive online orders without any marketing fees:

  • Direct Order Link gives your restaurant an ordering link to use in your email marketing or to post on your social media accounts.
  • Direct Order Button provides your restaurant with a customizable “Order Now” button to put on your website.
  • Direct Order QR Code is a unique QR Code that your restaurant can include in marketing materials like mailers or signs.

  Grubhub does not charge you any marketing fees on these orders. You only pay the standard order processing fee that you normally pay Grubhub for credit card processing, as well as a delivery fee if your restaurant uses our drivers for delivery.

  To learn more about Direct Order Links and your Direct Order Toolkit, please read our article Direct Order Toolkit: Commission-Free Online Ordering Solutions from Grubhub for Restaurants.

Support

• How do I contact Grubhub Restaurant Support?

  Please contact Grubhub Restaurant Support by clicking here. Please note that you will need to sign in to your Grubhub for Restaurants account to contact the Restaurant Support team.

• What is the Grubhub Restaurant Care Team?

  The Grubhub Restaurant Care Team supports you and all of our other Grubhub restaurant partners. The Grubhub Restaurant Care team assists you in the day-to-day management of your Grubhub account, including:

  • Assistance with any billing inquiries
  • Contract interpretation questions
  • Account settings
  • Troubleshooting technological issues
  • Updating menus
• What is the Restaurant Care phone number?

  If you are a current Grubhub restaurant or merchant looking for Restaurant Care’s phone number you can access it by signing into your Grubhub for Restaurants account and navigating to the “Help” section.

Other

• How do I contact Grubhub to learn more about becoming a restaurant partner?

  If you are a restaurant owner interested in joining Grubhub, please fill out our contact form. A member of our team will reach out to you to answer any questions you may have about partnering with Grubhub.