Grubhub Connect

Grubhub Connect:
Your delivery department

We’re here to meet your delivery needs and support your business growth.

Our drivers will take it from here

With Grubhub Connect, we deliver your orders under your brand. With an expansive network of drivers, simplified tech, and personalized rate structures, Grubhub Connect will facilitate your restaurant’s future.

Nationwide delivery

Our fleet of drivers rules the roads from sea to shining sea, providing top-tier performance to get your order from point A to point B without a lot of hassle.

Total control

Grubhub is delivering, but this is your win. Your direct orders receive the same priority as our Marketplace deliveries—we’re just simplifying fulfillment.

Easy integration

From POS systems to third-party aggregators, Grubhub Connect integrates with the tech that’s already working or we can help create a solution for you.

HOW IT WORKS

Delivery made easy

Grubhub Connect works directly with your POS or Middleware tech to offer competitive quotes for fast and affordable delivery. Once your customer places a delivery order, we handle the rest.

Step 1: Request a pickup

We’ll immediately send a quote for delivery fee.

Step 2: Confirm the request

We’ll confirm receipt of the order details and that we can handle the job.

Step 3: Get it delivered

We’ll keep you and your customers updated as the delivery progresses from driver assignment through delivery completion. You’ll even get proof of delivery for peace of mind.

Pricing that’s personal

No marketplace commissions. No startup costs or monthly subscriptions.

The pricing structure is simple: You get to choose between a flat fee per order or dynamic pricing based on market conditions. So you can focus on growing your brand, your way.

Frequently asked questions

What is Grubhub Connect?

Grubhub Connect is Grubhub’s delivery-as-a-service (DaaS) offering, offering you access to our logistics and nationwide driver network for your orders originating outside the Grubhub app. We connect businesses with drivers to pick up and deliver orders, so you can expand your reach and enhance customer convenience.

Is Grubhub Connect the same thing as “First Party Delivery” or “Last Mile Delivery”?

Yes! Grubhub Connect can also be referred to as our last-mile delivery solution, delivery-as-a-service (DaaS), or first-party delivery.

What about Grubhub Marketplace, do I need to be on there to use Connect?

No, we do not require you to be a Grubhub merchant to use Grubhub Connect delivery services. We’d love to have you there, too, but Grubhub Connect is separate and does not require a Marketplace contract.

What countries does Grubhub Connect currently serve?

Grubhub Connect has coverage across the United States, including Hawaii and Alaska—and we could expand farther in the future!

Do you have developer documentation?

Yes—you can find this documentation here. After an NDA is signed by both teams, Grubhub will provide you with a technical intake form. Once a contract is signed, we’ll assign your dedicated implementation team and schedule a tech kickoff call to review everything in detail, provide pre-production credentials, and answer any questions before development begins.

What if I already have an integration to one of your current partners? Do I need to rebuild directly to Grubhub?

No, this won’t be necessary. Our goal is to make this partnership as easy as possible for you, so we’ll be happy to work with you on ways to immediately enable Grubhub as a Delivery Service Provider (DSP) within your existing tech stack. We have standard rates in place with all our partners. Please fill out the form below if you have any questions.

How long does a typical integration take to build?

That depends! The Grubhub Implementation team will work closely with your developers to determine customized timelines for build, QA, pre-prod, and production testing. We will also align on the pilot and expansion plan to ensure that everyone is on the same page throughout the entire process. Once pre-production credentials are provided, we expect to pilot within 30 days, although this can be completed even sooner than 30 days. Our implementation team will work with your team to move as quickly as possible.

What happens after the build is complete and live?

You will work closely with a Partnerships Manager to help grow and scale your business with Grubhub, as well as troubleshoot any issues or discuss metrics. With Grubhub Connect, you can expect full support before, during, and after the build to make sure both teams are in lockstep to promote the best experience for your clients.

How can I build to Grubhub Connect?

If you’re interested in working with Grubhub Connect, we’d love to hear from you! We’re growing rapidly and evolving along the way, so the best source of information will be a discovery call with our team. Fill out the form below to get started.

How much does Grubhub Connect cost?

Our delivery rate is variable, with a ceiling that it will not surpass. We have the ability to support other pricing structures as well, such as flat rate pricing, depending on your business needs. There’s no charge to integrate with Grubhub Connect. When it’s time to cover your fees, we’ll send you a monthly invoice for the previous month’s deliveries, along with a detailed report showing order IDs, timestamps, fees, tips, and any refunds. Once you’re in our system, you can pay by ACH.

Sounds great! What are my next steps?

We think so, too! Please fill out the form below, and a member of the Grubhub Connect team will contact you to learn more and answer any questions. In the meantime, please check out our Getting Started page here. We’re thrilled by the opportunity to work with you.

Frequently asked questions

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