All Grubbub merchants receive a payment statement from Grubhub when their business is paid. This statement gives businesses insights into their revenue, order types, and promotions. Take a look at what you can find in your Grubhub for Restaurants statement:

Marketplace orders

This section highlights all the orders diners placed on Grubhub and Seamless.

Canceled orders

This section shows orders that were canceled on Grubhub.

Prepaid orders

This section highlights the revenue on orders your restaurant received through your Grubhub page, phone orders, direct payment orders, partner channels (like orders received through Yelp), and your own branded channels.

Order adjustments

This section is where you can find the dollar amount representing customer refunds and upcharges to orders after they were placed. Grubhub handles the customer conversation on your behalf, and the amount adjusted is called out here.

Promotion redemptions

This section tracks the value of promotions redeemed by customers and funded by your restaurant. These include self-service promotions you launched in Grubhub for Restaurants and any promotions you authorized Grubhub to run on your behalf (e.g., Smart Promotions, $10 off $30 Grubhub funded campaign, $ or % off promotions for new diners). 

If you received Grubhub funding for one or more of your promotions, you will see a credit in the Account Adjustments section of your statement. Log into your Grubhub for Restaurants admin account to find more information about how your promotions are performing in real time.

Account adjustments

This section includes non-order-related adjustments (both charges and refunds), as well as “Pay Me Now” fees. For more information about these adjustments, review your transactions. We are currently working on additional improvements to this section that will provide even greater clarity.

Total

This section details the amount that was directly paid to your bank account, including any money in taxes that your restaurant will be responsible for paying to the proper tax authority. This amount is calculated by adding up the amounts depicted in the section headers (Order revenue for X orders, Grubhub order services, and Account adjustments). Keep in mind that amounts in parentheses are considered negative amounts.

Your package

Every restaurant’s package is different, depending on your restaurant’s needs. For information specific to your restaurant beyond what’s shared in your financial statement, contact your dedicated account advisor.

Account

This specifies which restaurant the statement refers to (especially helpful for accounts with multiple restaurant locations).

Service rate

This section shows the rates your restaurant pays for the services Grubhub provides.

Grubhub order services

This section provides more details on your restaurant’s marketing, delivery, and order processing rates with Grubhub. Within this section you can find more detailed information on the Grubhub services you use including:

• Marketing: This dollar amount is calculated based on your restaurant’s marketing rate percentage multiplied by your applicable revenue. Grubhub applies these funds toward marketing services for your restaurant, including customer acquisition, retention, and recovery; search engine, social media, and email marketing; national media placements and other offline advertising; in-app placement; customer promotions; and extending your volume through partnered channels.
• Deliveries: If your restaurant uses Grubhub to deliver your orders, this dollar amount represents what your restaurant pays in order to pay our delivery partners and cover the costs of delivery logistics.
• Order processing: This section explains the dollar amount paid for fraud monitoring and protection, processing payments, and order fulfillment technology.

For more information about your restaurant’s rates, please contact your Account Advisor.

Grow orders with Grubhub

Once you finish setting up your payment on your Grubhub for Restaurants account, it’s time to start optimizing your partnership to grow orders. Tap into Grubhub’s marketing toolkit to get access to free assets to show off your partnership, and subscribe to our newsletter to stay up to date on all product upgrades, industry trends, and helpful tips.